Technical Issues

How can I improve game performance?

Because the game is Adobe Flash it runs best in Internet Explorer. If you have an older machine you may also want to try right clicking the game and changing the Quality setting to Medium or Low but this will make game graphics appear distorted.

I didn't get my VIP or Game Cash after a purchase?

Visit our website and fill in a support ticket.  Please be sure to include your name, a valid email address and game account name so that we can identify you!  Please be sure to include your game username and payment details (transaction ID's date/time if possible) and we will fix the problem for you ASAP.

http://www.hoovesoffire.com/support.php

My Facebook account has been hacked, what should I do?

Please don't report this issue via Hooves of Fire - that report gets sent to us and we cannot restore a Facebook account to its rightful owner. The account owner needs to visit this link:

http://www.facebook.com/help/?page=420

The game appears to have frozen

If this happens to you there may have been a connection error to the game server, normally the game should recover from this, but if you are stuck then simply reload the web page and the game should resume working.

How do I turn chat back on?

If you want to reset the chat restriction question you can do so by visiting this URL

http://www.hoovesoffire.com/hooves/reset-restriction.php

You may need to have logged into the game first for this to work. The change will take place when you next load the game.

My game wont load past the loading screen / Clearing the cache

If you are stuck on the loading screen this is most likely a problem with your cache. Also if you are seeing an old version of the game and need to get the latest version then you will need to clear your cache.

If you are familiar with clearing your cache then try that and reload the game.

If you wait 15 seconds during the load up some text will come up asking if you are stuck on the loading screen. If you click this it will attempt to reload the game which may solve your problem.

If you still are having problems the steps listed on this page http://www.bnl.gov/itd/webapps/browsercache.asp will outline how to clear the cache in your browser. Then reload the game and it should work.

I've cleared the cache and the game is still stuck on the loading screen...? 

If you've cleared the cache and the game is still stuck on the loading screen;
 
1.  Right click the game to bring up a menu
2.  Go into "Settings"
3.  Set the local storage to something other than "None"

How do I change my account name on the Hooves of Fire website?

The short answer is no, you can't do this.

The longer answer is yes, you can if you signed up via Facebook and then the website (using Hooves Passport), but it requires a bit of trickery.

1. Change your name and profile picture on Facebook to what you want it to be on the Hooves website
2. Log into www.hoovesoffire.com
3. Your new 'name" should appear
4. Log back into your Facebook account and change it back to your original name

As long as you don't log in to Hooves of Fire on Facebook again and only access the game via our website, the change will stay.

How do I change my password on the Hooves of Fire website?

To change your password on the Hooves website, just guess it incorrectly and the next page will direct you to reset the password.

My question wasn't answered here?

Visit our website and fill in a support ticket.  Please be sure to include your name, a valid email address and game account name so that we can identify you!

http://www.hoovesoffire.com/support.php